Notice: All of catering orders are only confirmed with the payment on, or before the cutoff day of each month


TERMS & CONDITIONS - Internet Privacy Policy

Our Commitment to Privacy

Vitasoy International Holdings Limited and / or its subsidiary and associated companies (the “VIHL Group”) is committed to protecting your personal privacy. For details about the general privacy policy and practices of the VIHL Group, please refer to “VITASOY INTERNATIONAL HOLDINGS LIMITED PERSONAL DATA PRIVACY POLICY & PRACTICES” at [hyperlink].

We provide this notice to explain the type of information we collect on the websites of the VIHL Group (including but not limited to,,, and (the "Websites") and how we use this information.

The Information Vitasoy Collects:

This Privacy Policy applies to all information submitted on the Websites. You may be asked to provide personal information when you participate in activities (if any) such as registering for a contest or sweepstakes, participating in a game or promotion, ordering a product, filling in a survey, or registering as a member. Your participation is voluntary and we will not require you to provide more information than is necessary to participate in the Websites’ activities. If you do not want your personal data collected, please do not submit to us.

In some instances, we may ask you questions on an aggregate basis (we do not identify you personally with the information) and such questions will be identified on the Websites. In all other instances, please understand that we may track any information you provide on a personally identifiable basis. The types of personal information collected on the Websites include your name, email address, date of birth, age, sex, address, education, occupation and personal interest.

Use of the Information

The Websites provide you with the opportunity to register on the site through the "Member Registration" page (Note: When you visit the Websites, it is possible that this “Member Registration” page has not yet been established or has already been removed; this Privacy Policy applies to any such page which is currently in place or will be established in the future). You also need to register in order to be eligible to participate in any of the VIHL Group's online contests or sweepstakes (if any). We may use the information you provide for awarding prizes. Please note that if you do not provide the requisite personal information, you may not be able to enjoy or participate in the various products, services, competitions, lucky draws, games, promotions, surveys or other activities or obtain the most updated information provided or held by us.

We use return email addresses to answer the email that we receive, and we may use return email to send you other information.

When you register with the Websites, you can decide whether to receive information and updates on our products and services. Information will not be used for this purpose unless you request to receive communications from the VIHL Group.

We use information that you provide to supply you with or hold various products, services, competitions, lucky draws, games, promotions, surveys or other activities and improve the Websites and our related marketing and product strategies. One method through which the Websites may collect aggregate information is the collection of IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers are the computers that "deliver" Web pages and automatically identify your computer by its IP address. When you visit a page of the Websites, our servers log your IP address. We do not link IP addresses to anything personally identifiable; even though your computer will be identified, you will remain anonymous to the VIHL Group. To the extent that such information may be shared with third parties, please review "Our Privacy Practices With Third Parties" below.

Further, you shall be aware that your personal data collected by the VIHL Group from the Websites may be used and retained by us for the following purposes (if applicable):

  • Provision of pure distilled water, water dispensers, water pumps, other drinks and products and related services (“Relevant Products and Services”);
  • Marketing of the Relevant Products and Services provided by the VIHL Group or its agents (if you do not wish to receive marketing information from us relating to the Relevant Products and Services, please write to the person at the address shown below quoting your name, address and customer number);
  • Processing of any payment instructions, if any;
  • Enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the Relevant Products and Services;
  • Contacting you with queries regarding your account; and
  • Performing statistical analysis of all of our on-line customers as part of our continual internal review process and in a general way to learn more about the customers of our Relevant Products and Services.

Management / Deletion of personal data provided

The VIHL Group gives users the following options for managing or removing their information from our database:

  1. Send us an email: Send an email to a Please quote your name, address and customer number and include your clear instructions on what you would like us to do.
  2. Send us mail: Send us your request via mail. Please quote your name, address and customer number and include your clear instructions on what you would like us to do. Send to: Data Protection Officer, Vitasoy International Holdings Limited, No. 1 Kin Wong Street, Tuen Mun, Hong Kong.

Use of Cookies

Cookies are files or pieces of information that may be stored in your computer's hard drive when you visit the Websites. We may use cookies to improve our site and conform our products to your interests and needs. Cookies may also help to speed up your activities or to improve your user experience by remembering the information which you have already provided to us. The use of cookies is a common practice in our industry and you will find them at most websites. Most browsers are initially set to accept cookies. If you wish, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.

Our Privacy Practices with Third Parties

We may share aggregate, non-personally identifiable information about our users with advertisers, business partners and affiliates / associated companies, sponsors, agents and other third parties. We do not provide any identifiable personal information to any third party other than a member company of the VIHL Group for any purpose. For example, we may tell a business partner the number of men and the number of women that entered a contest, but we do not disclose any information to identify those individuals. Access by our employees and agents to your personal information is only on a need-to-know basis on the understanding that this is confidential business information.

Links to Other Sites

Users should be aware that when you are on the Websites you may be directed to other sites that are beyond our control or that take you outside our service. This may include links from advertisers, sponsors, and / or partners that may use the trademarks of the VIHL Group. These other sites may send their own cookies to users, or otherwise collect data or solicit personal information. You should always be aware of your location on the Internet. Check the linked site to locate its Privacy Policy that may be different from our own. If any of the Websites links you to any third party's website, the VIHL Group makes no representation as to the existence, sufficiency, accuracy or completeness of their Privacy Policy.

Our Commitment to Children's Privacy

The privacy of young children is of special concern to us. The VIHL Group has no intention of collecting any personal data from individuals under the age of thirteen. Where necessary, the VIHL Group will specifically instruct children not to submit such information on the Websites and/or will take reasonable steps to ensure that a parent or a guardian consents to such submission.

Parents should be aware that the VIHL Group's Privacy Policy will govern our use of personal data, but that information which is voluntarily given by children - or others - in chat sessions, email exchanges or the like may be used by other parties to generate unsolicited mails. The VIHL Group encourages all parents to provide proper guidance to their children on internet safety and the responsible use of their personal data while using the internet.

Changes In Our Policy

The VIHL Group reserves the right to change or remove this Privacy Policy at our discretion. If we decide to change our Privacy Policy we will post those changes here. We encourage you to visit this area frequently to stay informed.

Your Consent to This Privacy Policy

By using the Websites, you signify your consent to the VIHL Group’s Privacy Policy. If you do not agree with any term in this Policy, please do not use the Websites or submit any personal information.

The VIHL Group’s Internet Copyright Notice

All contents on the Websites and the Websites themselves are protected by the relevant laws on copyright, trademarks and/or other intellectual property rights. These contents are owned or registered by or licensed to the VIHL Group or used with permission of their intellectual property owners. Such contents include, but are not limited to, the names, titles, logos, trademarks, photographs, images, illustrations, text, video clips, audio clips, designs, copyrights and other proprietary materials contained in the Websites (collectively, the "Materials"), as well as the software(s) used in the design and development of the Websites. All relevant rights are reserved by the VIHL Group. In the event that you misuse any Materials in violation of our terms and conditions, the VIHL Group will immediately and aggressively enforce its intellectual property rights to the fullest extent permitted by law. (See separate legal terms and disclaimer notice for further information.)

The contents contained in the Websites are displayed for entertainment, informational and promotional purposes only. The Websites are solely for private, personal, and non-commercial use. You may download or copy contents in the Websites solely for your personal non-commercial use only, provided that you do not delete or change the copyright, trademark and any other proprietary notices contained in the Materials. You do not obtain any right, title or interest in any Materials or software as a result of any such downloading or copying. You may not reproduce (except for your personal non-commercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, the Websites, any of the Materials in the Websites, or any related software. Any other use of any Materials on the Websites, including reproduction for purposes other than your personal non-commercial use, modification, distribution or republication without the prior express written permission of the VIHL Group is strictly prohibited.

Unauthorized use of the Materials is strictly prohibited and is a violation of the rights of the VlHL Group and/or third parties, including without limitation, under copyright laws, trademark laws, the laws of privacy and publicity.

©2002 - 2017 Vitasoy International Holdings Limited. All rights reserved.

The VIHL Group’s Legal Conditions and Disclaimer


Your access to and use of the Websites is governed by the following terms and conditions ("Terms and Conditions"). If you do not agree with all of these Terms, please exit the Websites now.

The Websites are maintained by the VIHL Group for the viewer's personal entertainment, information, education, and communications. By using the Websites you agree to comply with, and be to bound by, these Terms and Conditions without limitation or qualification. The VIHL Group may, from time to time, change these Terms and Conditions in its sole discretion. By using the Websites after any such change, you agree to comply with, and be bound by, the Terms and Conditions as changed.

Copyright, Trademark and Other Intellectual Property Protection

The Websites as a whole, and all materials on the Websites, are protected by the relevant laws on copyright and other intellectual property rights. (See separate copyright notice for further information)


You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to the VIHL Group through or in connection with the Websites ("Submissions"), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, the VIHL Group's property and the VIHL Group shall exclusively now and hereinafter own all rights, title and interest in all copyrights and other rights in the Submissions. The VIHL Group is, and shall be, under no obligation (i) to maintain any Submissions in confidence; (ii) to pay to anyone any compensation for or in connection with the use of any Submissions; or (iii) to respond to any Submissions.

You represent and warrant that no Submissions by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right.

By making any Submissions through, in connection with or related to the Websites, you agree that the VIHL Group has the right (but not the obligation) to copy, publish, distribute or use such Submissions, or other commercial purposes, without compensation to you or to any other person.

The VIHL Group does not, cannot and does not agree to consider or review every Submissions, and is not liable or responsible for the content of any material posted on the Websites by the users. You agree not to upload, post, distribute or otherwise publish on the Websites any material that (I) is libelous, defamatory, obscene, abusive, scandalous, inflammatory, pornographic, threatening, or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods, or services. You are and shall remain solely responsible for the content of any Submissions you make. The VIHL Group will fully cooperate with law enforcement authorities or a court order requesting or directing the VIHL Group to disclose the identity of anyone posting any such information or materials.


The Websites may contain links to other sites. The VIHL Group is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to the Websites, is not, and should not be construed as, an express or implied endorsement by the VIHL Group. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.


The Materials may contain inaccuracies or typographical errors. The VIHL Group shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through the Websites. It is your responsibility to evaluate the information and other content available through the Websites. The Websites and the Materials are subject to change at any time, and from time to time, without prior or subsequent notice.

We have the full rights and discretion to terminate your access to or use of the Websites and the access to the services therein at any time and for any reason (including but not limited to if and when we believe that you have violated or acted inconsistently with the letter or spirit of these terms and conditions). Upon any such termination, your right to access and use the Websites and related services will immediately cease. You agree that any termination of your access to or use of the Websites may be effected without prior notice, and that we may immediately deactivate or delete your user name and password, and all related information and files associated with it and/or bar any further access to such information or files. You agree that we will not be liable to you or any third party for any termination of your access to the Websites or to any such information or files, or will be required to make such information or files available to you after any such termination.

No Warranties

The Websites and the contents of the Websites are provided on an "as is" and "as available" basis. The VIHL Group makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to the websites or their contents and expressly disclaims any representations and warranties. The VIHL Group does not represent or warrant that the information contained in the Websites is accurate, complete or up-to-date, that the Websites are free of defects or that any defects will be remedied. You agree, by using this site, that your use of the Websites is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with the Websites, and that the VIHL Group shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of the Websites.

Limitation of Liability

In no event shall the VIHL Group be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if the VIHL Group has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any causes of action, arising out of or in connection with the use or inability to use the information and materials on the Websites.


You agree to defend, indemnify and hold harmless the VIHL Group, its agents, other parties and their directors, officers, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including but not limited to reasonable attorneys' fees and court fees arising from or related to your use of the Websites.

Cautionary Language Regarding Forward-Looking Statements

The Websites may contain statements, estimates or projections that constitute "forward looking statements". Generally, the words "believe," "expect," "intend," "estimate," "anticipate," "will," and similar expressions identify forward-looking statements, which generally are not historical in nature. Forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from the VIHL Group's historical experience and our present expectations or projections. These risks include, but are not limited to, our ability to finance expansion plans, share repurchase programs and general operating activities; changes in the non-alcoholic beverages business environment, including actions of competitors and changes in consumer preferences; regulatory and legal changes; fluctuations in the cost and availability of raw materials; interest rate and currency fluctuations; changes in economic and political conditions; our ability to penetrate developing and emerging markets; the effectiveness of our advertising and marketing programs; litigation uncertainties; adverse weather conditions; and other risks discussed in the VIHL Group's filings with The Stock Exchange of Hong Kong (“SEHK”) including our Annual Report, which filings are available for inspection on the website of the SEHK. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made. The VIHL Group undertakes no obligation to publicly update or revise any forward-looking statements.

Application Laws

All matters relating to your access to, and use of information in the Websites shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). We do not warrant or represent that everyone can enjoy or participate in the various products, services, competitions, lucky draws, games, promotions, surveys or other activities or obtain the most updated information provided or held by us. We may limit the access to and availability of the Websites and / or any aforesaid products, services, competitions, lucky draws, games, promotions, surveys or other activities and / or updated information, in whole or in part, to any person at any time and in our sole discretion.

The English version shall prevail in the event of any discrepancy between the Chinese and English versions.